About EFS

Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry’s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce.

EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies.

EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.

Purpose of the role:

To support the Supervisor and Facilities Manager in overseeing day-to-day operations of site facilities, ensuring maintenance activities, soft services, and vendor coordination are delivered efficiently. The role ensures smooth execution of tasks aligned with client expectations, service level agreements (SLAs), and company standards.

The role includes but is not limited to:

• Assist in supervising daily operations and upkeep of the facility including maintenance, cleaning, and other soft services

• Monitor performance of technicians, cleaners, and support staff on site

• Act as the first point of contact for client queries or service requests and resolve them efficiently

• Coordinate with contractors and vendors for scheduled works and maintenance activities

• Ensure preventive and reactive maintenance tasks are completed as per schedule

• Report any incidents, breakdowns, or service delays to the Supervisor/Manager

• Conduct periodic inspections and audits of the facility for quality and safety compliance

• Maintain records of site activities, maintenance logs, attendance, and stock usage

• Enforce safety protocols and ensure team adherence to HSE standards

• Support the implementation of continuous improvement initiatives and energy-saving practices

Key Result Areas

Qualification / Experience

Stakeholder Engagement & Job Context

Functional Competencies